You need a new MEPCO electricity connection. You have a new house, a shop, or an agricultural tube-well. You want to know: what documents, what cost, how long, and what to do if it gets delayed. This page gives you accurate 2026 figures — including the updated fee table, the 2025 rule making three-phase mandatory for houses above 5 marla, and how to track your application by SMS without calling anyone.
How to Apply for a New MEPCO Connection in 2026
Method 1 — Online via ENC Portal (Recommended)
The Electricity New Connection (ENC) portal at enc.com.pk is the official online application system for all new MEPCO connections. You can complete the entire initial application from home — no office visit required for the first stage.
- Go to enc.com.pk and click Apply for New Connection
- Select MEPCO from the distribution company list
- Enter your neighbour’s 14-digit reference number — the system auto-detects your subdivision and circle
- Select connection type: Domestic / Commercial / Agricultural / Industrial
- Fill in applicant name, CNIC, full address, and load required (kW)
- Upload scanned documents (listed below)
- Submit — save the Tracking ID that appears on confirmation
Method 2 — MEPCO Smart App (Fastest in 2026)
Search “MEPCO Smart App” on Google Play Store and download the official app. Select New Connection from the main menu. The app handles application submission, document upload, application tracking, and demand notice payment — all from your phone. The same app also lets you check your monthly bill and 12-month history.
Method 3 — In-Person at Subdivision Office
Visit your nearest MEPCO subdivision office with all documents. The subdivision staff completes the application on your behalf and gives you a tracking reference. This method is slower than online but useful if you have questions about your specific situation — distance from the nearest transformer, load requirements, or property boundary issues.
Documents Required for MEPCO New Connection
- Copy of applicant’s CNIC — clear photocopy of both sides
- Proof of property ownership — registered sale deed, allotment letter, or fard (land record)
- No Objection Certificate (NOC) — required if you are a tenant, from the property owner
- Power of attorney — if there is more than one property owner
- CNIC copies of two witnesses — not required for single-phase domestic connections
- Signed tariff copy — a copy of the relevant MEPCO tariff signed by the applicant
- Site plan or sketch — showing property location relative to the nearest existing MEPCO pole or transformer
MEPCO New Connection Fee — 2026 Estimates
| Connection Type | Estimated Demand Notice Fee |
|---|---|
| Domestic Single Phase — Rural | Rs. 9,000 – 9,500 |
| Domestic Single Phase — Urban | Rs. 14,000 – 15,000 |
| Domestic Single Phase — Private Colony / Housing Society | Rs. 18,000 – 20,000 |
| Commercial Single Phase | Rs. 22,000 – 25,000 |
| Domestic Three Phase | Rs. 90,000 – 1,10,000 |
| Commercial Three Phase | Rs. 1,00,000 – 1,60,000 |
| Agricultural Tube-well | Rs. 5,00,000 – 10,00,000 |
2025 rule — now mandatory: Any new domestic connection for a property larger than 5 marla must be installed as a three-phase connection. Single-phase applications for 5+ marla properties will not be processed. Apply for three-phase from the start if your property exceeds this size.
These figures are estimates for standard installations. Your actual demand notice amount may be higher if your property is far from the nearest transformer, if extra poles or underground cables are required, or if you apply for a higher load than standard. The final number in your demand notice is the authoritative figure — not these estimates.
Processing Time — Realistic Timelines
| Connection Category | Load | Expected Days from Demand Notice Payment |
|---|---|---|
| Category 1 — Standard domestic | Up to 15 kW | 30 days |
| Category 2 — Larger domestic / small commercial | 16 to 70 kW | 44 days |
| Category 3 — Industrial / large commercial | 71 to 500 kW | 73 days |
| Agricultural tube-well | Any load | 60–120 days (site-dependent) |
These are MEPCO’s official timelines. In practice, urban areas (Multan city, Bahawalpur city) often deliver within the timeline. Rural areas — particularly DG Khan, Rajanpur, and remote Muzaffargarh — frequently run 2–4 weeks past the official target. If your application has passed the expected date with no meter installation, escalate by SMS to 8009 and then call 118.
The 11 Steps Inside the 30-Day Category 1 Process
| Step | Process | Estimated Days |
|---|---|---|
| 1 | Application submission and review | 1 |
| 2 | Site visit by MEPCO officer to assess feasibility | 2 |
| 3 | Cost estimate preparation by the office | 2 |
| 4 | Demand notice issuance | 2 |
| 5 | Applicant pays demand notice at designated bank | 2 |
| 6 | Submission and verification of internal wiring test report | 3 |
| 7 | Priority list preparation by office (first-come-first-served) | 1 |
| 8 | Service connection order issuance | 3 |
| 9 | Material requisition to MEPCO store (meter, wire, kit) | 3 |
| 10 | Provision of materials to field office from store | 5 |
| 11 | Installation by MEPCO officers | 5 |
How to Track Your MEPCO New Connection Application
Three methods — no office visit needed:
- SMS (fastest): Send your Application Tracking ID to 8009 from any Pakistani mobile. Receive your current application stage by return SMS within seconds.
- ENC portal: Log in to enc.com.pk with your Tracking ID. See the current stage and estimated completion date.
- 118 helpline: Call with your Tracking ID and reference number. An operator reads your status from their system. Use this if SMS and portal are not giving updated results.
If your application status has not updated for more than 7 consecutive days, or your installation is running significantly past the expected date, call 118 and request an escalation to the subdivision XEN (Executive Engineer).
Types of MEPCO Connections
Domestic Connection (A-1 Tariff)
For houses and residential buildings. Protected consumers using under 200 units per month receive heavily subsidised rates. Single-phase for houses up to 5 marla; three-phase mandatory for larger properties from 2025.
Commercial Connection (B-1 / B-2 Tariff)
For shops, offices, restaurants, and small businesses. Commercial rates are significantly higher than domestic. Make sure your intended use is genuinely commercial before applying — some consumers incorrectly apply for domestic connections for commercial premises and face penalties when discovered.
Industrial Connection
For factories, manufacturing plants, and heavy commercial users. Industrial connections require detailed load assessment and are processed at the circle level rather than subdivision. Timeline: 73+ days from demand notice payment.
Agricultural Connection (Tube-well)
For irrigation tube-wells. Agricultural connections have a fixed monthly demand charge based on sanctioned pump horsepower plus energy charges at the agricultural tariff rate. Punjab Solar Tubewell Scheme 2026: eligible farmers in DG Khan, Rajanpur, Muzaffargarh, and RYK can get up to Rs. 10 lakh subsidy toward solar irrigation systems — apply through your district Agriculture Department.
What to Do If Your MEPCO New Connection Is Delayed
- Check status by SMS to 8009 or via enc.com.pk — confirm which stage the application is stuck at
- If stuck at Site Visit for more than 7 days, call your subdivision directly using the regional helpline numbers on the MEPCO helpline page
- If stuck after demand notice payment for more than the official timeline, call 118 and request XEN escalation
- If XEN escalation produces no result within 7 days, file on CCMS at ccms.pitc.com.pk citing the application tracking ID and the delay beyond the official MEPCO timeline
- For persistent delays beyond 60 days for a Category 1 connection, file with NEPRA at 080025622 — delayed new connections are a NEPRA compliance matter
MEPCO New Connection — Frequently Asked Questions
Apply through enc.com.pk — the official Electricity New Connection portal. Select MEPCO, enter your connection type and details, upload documents, and submit. Save the Tracking ID. Alternatively, use the MEPCO Smart App on Android. No office visit is required for the initial application stage.
CNIC copy, proof of property ownership (sale deed or allotment letter), NOC if you are a tenant, power of attorney if multiple owners, CNIC copies of two witnesses (not needed for single-phase), signed tariff copy, and a site sketch showing property relative to the nearest MEPCO pole.
Estimates: domestic single-phase rural Rs. 9,000–9,500, urban Rs. 14,000–15,000, housing society Rs. 18,000–20,000, commercial single-phase Rs. 22,000–25,000, domestic three-phase Rs. 90,000–1,10,000, agricultural tube-well Rs. 5,00,000–10,00,000. The actual demand notice amount may differ based on distance from the nearest transformer and required poles.
From 2025, three-phase is mandatory for any new domestic connection for a property larger than 5 marla. Single-phase applications for properties above this size will not be processed. Apply for three-phase from the start if your property exceeds 5 marla.
Category 1 (up to 15 kW): 30 days from demand notice payment. Category 2 (16–70 kW): 44 days. Category 3 (71–500 kW): 73 days. Agricultural tube-wells: 60–120 days. These are official timelines — rural areas frequently run 2–4 weeks past these targets.
A Final Word on MEPCO New Connection
Getting a new MEPCO connection is straightforward when your documents are in order and your property is near an existing MEPCO infrastructure. Apply through the ENC portal from home, pay the demand notice promptly when issued, and track your application by SMS to 8009.
If the process stalls, the escalation path is clear: subdivision SDO, then XEN, then 118 helpline, then CCMS complaint, then NEPRA. Persistent delays beyond the official timeline are a NEPRA compliance matter — you have the right to file at the regulator level.
Sources: MEPCO ENC portal, MEPCO Consumer Service Manual, NEPRA new connection performance standards 2026. Last verified July 2026.
